Terms and Conditions for Mahila Money Prepaid Instruments
Transcorp Terms and Conditions
Defined terms used in these terms and conditions (hereinafter referred to as “PPI T&Cs") shall have the following meanings:
“Customer”: Women who obtain/purchase PPI (as defined below) from Mahila Money Private Limited (hereinafter referred to as “Mahila Money” which expression shall include its subsidiaries, affiliates, and/or holding company, as the case maybe) and use the same for purchase of goods and services, including financial services, remittance facilities etc. against the value stored on PPIs (as defined below).
Know your Customer (“KYC”): The guidelines adopted by Mahila Money to identify the Customer and verify the identity of the Customer.
Personal Identification Number (“PIN”): PIN is a numeric password which is part of the kit handed over to Customers by Mahila Money while issuing the PPI (as defined below).
PPI Issuer: PPI is issued by an RBI licensed issuer in collaboration with Mahila Money.
Semi-Closed Prepaid Instrument (“PPI”): PPIs (e.g., cards and/or wallets) are payment instruments that facilitate purchase of goods and services, including financial services, against the value stored on such PPI. A PPI is issued as per the rules and procedures defined by the Reserve Bank of India (“RBI”) and minimum KYC details of Customer. No cash withdrawal will be allowed from these PPIs.
Any capitalised term used but not defined here, shall have the meaning ascribed to it in the Master Directions on Issuance and Operation of Prepaid Payment Instruments (“RBI Directions”) as issued and amended by the RBI and/or the general terms and conditions made available on the Mahila Money platform.
Please note that in case of any conflict or inconsistency between the RBI Directions and the PPI T&Cs contained herein, the RBI Directions shall prevail to the extent of such inconsistency or conflict.
PPI T&Cs for reloadable PPI:
Obligation of the Customer who purchases PPI from Mahila Money
Confidentiality: The confidentiality of all information related to PPI shall persist, subject to the confidentiality terms mentioned in the privacy policy available on Mahila Money’s website and mobile application.
Change in information: The Customer shall inform Mahila Money/partner/associate of any change in the Customers mailing address name, or mobile number.
Prohibition against assignment: The functions, rights or obligations under these PPI T&Cs shall not be assigned or delegated to any party or person by the Customer without the express prior written consent of Mahila Money. Any purported assignment or delegation in contravention of the terms of the PPI T&Cs shall be null and void.
Suspension or Termination or Cancellation or discontinuance of the PPI: Mahila Money may, if it is satisfied that it is necessary so to do, at any time and on such conditions as it thinks fit, suspend or deny or terminate the PPI under the following circumstances:
Indemnity: The Customer shall indemnify and keep Mahila Money, its directors, officers, employees and agents indemnified of, from and against any cost, expenses, charges, which Mahila Money is required to incur or has incurred to defend any such claim, suit, demand, prosecution, proceedings, due to any act of omission or commission, fraud, negligence or default on the part of the Customer as a holder of the PPI.
Force Majeure: Notwithstanding anything contained herein, Mahila Money shall not be liable to the Customer for any harm, loss, damage or injury caused due to causes beyond its control such as tide, storm, cyclone, flood, lightning, earthquake, fire, blast, explosion, epidemic or any other act of god, war, rebellion, revolution, insurrection, embargo or sanction, blockade, riot, civil commotion, labour action or unrest including strike, lock-out or boycott, interruption or failure of any utility service, enemy action, criminal conspiracy, act of terrorism or vandalism, sabotage, hacking, unanticipated technological or natural interference or intrusion, loss or damage to satellites, loss of satellite linkage or any other data communications linkage, loss of connectivity or any other irresistible force or compulsion.
Service of Notice: Any notice or communication required to be given under this PPI T&Cs shall not be binding unless the same is in writing and shall have been served by hand delivery against acknowledgement or by registered post at the registered office address of Mahila Money Private Limited (in case a notice is to be served to Mahila Money) and to the address recorded with Mahila Money in case notice is to be served to the Customer.
Grievance Redressal Mechanism: Any complaint, dispute, grievance pertaining to PPIs can be resolved by approaching the Mahila Money’s Customer Care phone number or email id mentioned below, within 30 (thirty) days from the date of such grievance or issue.
Customer Care:
Ph. No. – +918095171600
Email Id- customercare@mahila.money
The Customer Care shall respond to the Customer’s complaints or grievances within 48 hours. A ticket bearing the reference number shall be generated against the Customer’s complaints or grievances, which will be sent to the Customer’s email Id. The Customer will be able to track the status of their complaint or grievance through the ticket number. The Customer Care grievance shall be resolved within 10 days of receiving such a complaint. If the Customer is dissatisfied with the response of the Customer Care or does not receive the response within the time framework from the Customer Care, the Customer can approach the Customer Care Manager, as mentioned below:
Customer Care Manager:
Name – Amiya Shaikh
Mailing address – House Number 4054 · Sector B, Pocket 5 and 6 Vasant Kunj, South West Delhi · New Delhi, 110070
Email Id – care.supervisor@mahila.money
Phone – 7291977301
The Customer shall provide the reference number while approaching the Customer Care Head. The Customer Care Head shall respond to the Customer’s complaints or grievances within 48 hours of receiving such complaint. The timeline for resolution of the grievance shall be 5 (five) days.
If the Customer is dissatisfied with the response of the Customer Care Manager or does not receive the response within the time framework from the Customer Care Manager, the Customer can approach the Grievance Redressal Officerat:
Grievance Redressal Officer:
Name – Prabjyot Kaur
Mailing address – House Number 4054 · Sector B, Pocket 5 and 6 Vasant Kunj, South West Delhi · New Delhi, 110070
Email Id – grievance.officer@mahila.money
Phone – 7291977303
The Customer shall provide the reference number while approaching the Grievance Redressal Officer. The Grievance Redressal Officer shall respond to the Customer’s complaints or grievances within 48 hours of receiving such complaint. The timeline for resolution of the grievance shall be 10 (ten) days.
If the Customer is dissatisfied with the response of the Grievance Redressal Officer or does not receive the response within the time framework from the Grievance Redressal Officer, the Customer can approach the Nodal Officer. Mahila Money has appointed the Nodal Officer (“Nodal Officer”) as per the RBI Directions. The Nodal Officer shall be responsible for handling the complaints against Mahila Money. The details of the Nodal Officer have been mentioned below:
Nodal Officer:
Name – Piyush Pandey
Mailing address – House Number 4054 · Sector B, Pocket 5 and 6 Vasant Kunj, South West Delhi · New Delhi, 110070
Email – nodal.officer@mahila.money
Phone – 7291977308
The Customer shall provide the reference number while approaching the Nodal Officer. The Nodal Officer shall respond to the Customer’s complaints or grievances within 48 hours of receiving such complaint. The timeline for resolution of the grievance shall be 5 (five) days.
Any complaint or grievance shall be resolved within 30 days of receiving such a complaint or grievance by the Customer. If the Customer is still dissatisfied with the response of the Customer Care Head or does not receive the response within the stipulated timeline from the Customer Care Head, the Customer can approach the e-Officer-in-Charge of the Regional Office of Department of Non-Banking Supervision of RBI situated at: 6, Sansad Marg, New Delhi-110001, contact: dnbsnewdelhi@rbi.org.in.
The procedure for filing a complaint with the RBI Ombudsman, resolution and appeal in relation to such complaint, and the enforcement mechanism has been set out in the RBI Ombudsman Scheme available at https://rbidocs.rbi.org.in/rdocs/Content/PDFs/NBFC23022018.pdf.
The details of RBI Ombudsman have been mentioned below:
RBI Ombudsman
C/o Reserve Bank of India,
Sansad Marg, New Delhi
STD Code: 011
Tel. No. 23725445
Email: crpc@rbi.org.in
11. Governing Language: All deeds, documents and writings that may be executed and all correspondence that may be exchanged between the Customer and Mahila Money hereto in relation to the subject matter of this PPI T&Cs shall be in English language, which shall be the governing language between the Customer and Mahila Money hereto.
12. Governing Law and Jurisdiction: The use of PPI by the Customer shall be governed in all respects by the laws in force in India. The Customer agrees to submit to the exclusive jurisdiction of the courts in New Delhi. These PPI T&Cs shall be subject to Government notifications, any rules, regulations, guidelines and circulars/notices issued by Mahila Money and rules, regulations, bye laws, operating Instructions and circulars/communiqués/notices issued by the regulator.
13. Change of PPI T&Cs: Mahila Money reserves the right, in its sole and absolute discretion to amend, delete, modify, vary, or supplement any of the PPI T&Cs at any time.
14. The Customer agrees and understands that PPIs are subjected to regulations by the RBI and Mahila Money might be required to share KYC details of the Customer or any information in relation to the purchase or transactions or associated transactions on the PPI with RBI or such statutory authorities.
Please refer to the FAQs here for answers to a range of questions around the PPIs.
OVERRIDING PROVISIONS
(A) Notwithstanding anything contained in the Transcorp Terms & Conditions or the Mahila Money Terms & Conditions:
(i) The provisions contained in Mahila Money Terms & Conditions are in addition to the Transcorp Terms & Conditions. The non-inclusion of any provision under the Mahila Money Terms & Conditions shall not prejudice or affect the applicability or enforceability of the Transcorp Terms & Conditions and vice versa.
(ii) The provisions of Mahila Money Terms & Conditions shall not be construed to amend or modify the provisions of the Transcorp Terms & Conditions or constitute a waiver or other limitation of any term or condition thereunder and vice versa.
(ii) in the event of any conflict between the provisions of Transcorp Terms & Conditions and Mahila Money Terms & Conditions, the provisions of Transcorp Terms & Conditions shall prevail if the rules of harmonious construction fail to resolve such conflict.